We just abandoned footprints after years using the product ever since it was created by unipress software. Please login into xpedite by using your known login id and password alternatively you can send your question or request by email to help. Bmc footprints service core administrators guide 11. Numara software developed numara footprints to address the void in the midmarket for an easy to use and comprehensive system that puts control in the hands of the help desk or support managerwithout high costs, additional programming, or complex administration. Numara software releases footprints 9 service desk youtube. Gartner names bmc a leader in the it service support management tools magic quadrant. Numara footprints admin guide 4 numara software footprints versions and addons the following versions of numara footprints are available. How this help desk calltracking software works and its features. Numara footprints getting started for administrators manual. Numara footprints solutions can be delivered onpremise, on the cloud, or through software as a service licensing.
All other numara software trademarks, service marks, and logos may be registered or pending registration in the u. Numaras footprints offers a complete suite of it service and system management tools for those seeking a onestop solution while embracing itil best practices. The practical help desk software and asset management solution organize and manage your help desk and assets now with numara trackit proven. All other numara software trademarks, service marks, and logos may be registered or. Please follow these steps when editing the mrlocaldefs file. Aug 05, 2003 how this help desk calltracking software works and its features.
Numaras strengths and challenges as a vendor of help desk solutions. Full featured, easy to use and costeffective, trackit. Get support for footprints, including documentation, frequently asked questions, knowledge articles, downloads, training, and more. Numara footprints enables organizations to optimize pc, software, mobile device, and it infrastructure management. Get support for your numara product visit the trackit. An analysis of numaras help desk product, footprints, both individually and in relation to competing offerings. The office of technology uses numara footprints help desk management solutions to better support the technology needs of the university.
Clicking on the download now visit site button above will open a connection to a thirdparty site. Discover footprints today and change the way you manage your it help desk. Numaras footprints is a solid solution for enterprises with a broad range of it service management needs at the. Patent and trademark office, and may be registered or pending registration in other countries.
Numara footprintsthe webbased help desk and customer problem management solution for windows, unix, and linux servers. Numara answers the call for help desk support company. Help desk software includes everything you need to manage your it help desk. Numara software footprints versions and addons the following versions of numara footprints are available. Support for footprints bmc software support central. Footprints is a 100% webbased program accessible through a standard web browser in windows, macintosh, unix or linux platforms. Numara s footprints offers a complete suite of it service and system management tools for those seeking a onestop solution while embracing itil best practices.
Sep 27, 2011 numara footprints solutions can be delivered onpremise, on the cloud, or through software as a service licensing. One of the offerings that achieves competitor zone placement is numara s footprints. Numara software welcome to bmc, the new home of numara software as a leading provider of it service management, help desk, and asset management solutions, bmc enables your organization to increase productivity and reduce costs while improving user experience. Numara footprints is an itil based solution for service desk management. Numara footprints for customer servicethe webbased customer service desk. Numara takes complexity out of the equation, simplifies help desk processes, and increases service delivery quality. Footprints by bmc is an it help desk software that is itil verified in six process. Numara software releases footprints 9 service desk. A quick overview of the service desk features of numara footprints 9. This evaluation examines the products strengths and weaknesses, and provides key points of consideration for the enterprises help desk software decision. Numara footprints will help you implement best practices for it service management and compliance. Numara footprints is extremely flexible, scalable, and customizable. Feb 25, 2010 a quick overview of the service desk features of numara footprints 9. Help desk is designed specifically with the needs of the small to midsized business in mind.
Help desk incident management, and more importantly it service management, is a critical component of any well run it department. Footprints is a 100% webbased program accessible through a standard web browser in. Numara footprints can make a significant contribution to a complete it service management initiative. Please help improve it or discuss these issues on the talk page. Ever since bmc acquired it from numara software he have had nothing but problems. Bmc support central has support, documentation, licensing, and customer care information for all bmc software products. Get support for your numara product visit the footprints community. Serving over 50,000 customer sites worldwide, numara software is a global leader in providing practical software solutions for service management to it professionals. Footprints is a 100% webbased program accessible through a standard web browser in windows, macintosh, unix or linux pla.
Youll need your support contract id and pin to complete the process. Footprints is an onpremise help desk and it service management itsm application built for midsize businesses in a range of industries. Numara software provides service desk solutions designed to optimize productivity and improve overall support. Numara footprints base starter packthe webbased help desk and customer problem. Footprints is the exclusive property of numara software, inc.
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